The 'De-escalating Conflict and Aggression' one-day course on June 5, 2025, from 9:30 AM to 4:00 PM, is designed to equip participants with essential tools and techniques for managing aggressive behavior and preventing violence. This course is particularly beneficial for individuals in customer service and high-pressure roles, covering topics such as the causes of aggression, emergency responses, and defusing skills. Participants will receive engaging materials, a take-home resource package, and a certificate of attendance, along with all-day catering.